DELIVERIES ARE SUSPENDED WHEN THE WEATHER REACHES 30 DEGREES
DHL Next day delivery is available Tuesday - Saturday
98% of deliveries are made within 24 hours. Please be aware it might take 48 hours. Our packaging will keep the majority of orders frozen during unexpected delays in transit and may be slightly thawed, just put it in the freezer as soon as you receive it. Delivery refunds will not be entertained if out of our control. You are accepting this as part of our Terms & Conditions when you place an order.
EXCEPTIONS - We unfortunately do not ship to the HIGHLANDS & ISLANDS or NORTHERN IRELAND delivery as these are 48hr delivery areas, which is obviously not suitable for perishable goods.
Nationwide courier orders are shipped the same day - if we receive by noon on a our "despatch days". Despatch days for nationwide courier are Monday to Friday. Courier deliveries are packed into insulated boxes with a double walled cardboard outer. Our packaging has been tested and is capable of keeping goods frozen for up to 48 hours in optimum conditions. This time is reduced by warmer weather. Please bear this in mind when ordering. We do not accept claims for replacement or refund if some defrosting has occurred on arrival. Please place goods into your freezer as soon as possible to avoid spoiling. For courier deliveries, no signature is required and can be left in your specified safe place; if you have one - or with a neighbour if you prefer. Please give clear instructions that can be included with your consignment. For courier deliveries, please use the tracking number provided to track the progress of your order in case of any problems or delays. If your delivery is showing as "Out For Delivery", please be patient and give the courier a little more time to deliver.
As stated above, our packaging is designed to keep goods frozen for up to 48 hours. For more than 99% of delayed deliveries, goods are received still mostly frozen and suitable for re-freezing/feeding. If you have any doubts, please contact us to discuss the condition of your consignment on receipt. We cannot accept claims for refund or replacement if the contents have not been inspected or if a delivery has been refused without our prior agreement.
WE MUST BE ADVISED OF ANY DISCREPANCY WITH REGARDS TO DELIVERIES OR CLICK AND COLLECT ORDERS WITHIN 24 HOURS. WE KINDLY ASK YOU TO CHECK YOUR ORDERS AS SOON AS YOU RECEIVE THEM. ANY CLAIM AFTER 24 HOURS SADLY CANNOT BE ENTERTAINED.