OWN FREEZER VANS
WE REQUIRE 2 DAYS NOTICE OF DELIVERY, NO EXCUSES, SORRY.
ALL ORDERS RECEIVED AFTER THIS WILL AUTOMATICALLY ROLL OVER TO THE NEXT WEEK.
CLICK AND COLLECT IS AVAILABLE FOR ANY ORDERS OVER £40.00, THESE ORDERS MUST BE COLLECTED WITHIN 2 DAYS
Bruno's Dinner offer a weekly delivery schedule see below, we DO NOT deliver to central London due to traffic and MUST have at least 2 days notice of delivery.
ZONE 1 - £3
Up to 15 Miles - Local Delivery OUR VAN
ZONE 2 - £6
15-40 Miles - £6 - Local Delivery OUR VAN
WE NOW OFFER NATIONWIDE NEXT DAY SHIPPING VIA DPD FOR ANY ORDERS OVER 40.1 MILES
ZONE 3 - From £6.50 dependent on weight, shipped at cost. we make no money on shipping.
40.1 Miles Nationwide delivery via DPD next day delivery, cut off is noon for next day delivery. Next day delivery available Tuesday - Friday. Any orders placed after noon on Thursday will be delivered on the following Tuesday.
Please note that the below schedule includes the general areas we cover each day. Please contact us for more information or any queries.
IF YOU'VE PURCHASED A BRUNO'S DPD NEXT DAY BUNDLE BOX WE SHIP MONDAY - THURSDAY DPD NEXT DAY DELIVERY.
ORDERS MUST BE PLACED BY MIDDAY FOR NEXT DAY DELIVERY, ORDERS RECEIVED AFTER MIDDAY WILL BE ROLLED OVER TO THE NEXT DAY, ORDERS PLACED AFTER MIDDAY THURSDAY WONT BE SHIPPED UNTIL MONDAY FOR A TUESDAY DELIVERY. WE ARE FULLY INTEGRATED WITH DPD SO YOU WILL BE GIVEN A TIME SLOT FOR YOUR DELIVERY AND BE ABLE TO TRACK IT .
Please be aware that courier delays are inevitable at busy times. We cannot replace or refund orders that are refused without being inspected. Delays of 1-2 days in transit is unlikely to result in an order being completely thawed. Our packaging will keep the majority of orders frozen during unexpected delays in transit. You are accepting this as part of our Terms & Conditions when you place an order.
EXCEPTIONS - We unfortunately do not ship to the HIGHLANDS & ISLANDS or NORTHERN IRELAND delivery as these are 48hr delivery areas, which is obviously not suitable for perishable goods.
Nationwide courier orders are shipped the same day - if we receive by 10am on a our "despatch days". Despatch days for nationwide courier are Monday to Thursday. Courier deliveries are packed into insulated boxes with a double walled cardboard outer. Our packaging has been tested and is capable of keeping goods frozen for up to 48 hours in optimum conditions. This time is reduced by warmer weather. Please bear this in mind when ordering. We do not accept claims for replacement or refund if some defrosting has occurred on arrival. Please place goods into your freezer as soon as possible to avoid spoiling. For courier deliveries, no signature is required and can be left in your specified safe place; if you have one - or with a neighbour if you prefer. Please give clear instructions that can be included with your consignment. For courier deliveries, please use the tracking number provided to track the progress of your order in case of any problems or delays. You can track the progress of your delivery here. If your delivery has been flagged with any problems/delays, please call us on (029) 20364029 so we are able to chase and help resolve for you. If your delivery is showing as "Out For Delivery", please be patient and give the courier a little more time to deliver.
As stated above, our packaging is designed to keep goods frozen for up to 48 hours. For more than 99% of delayed deliveries, goods are received still mostly frozen and suitable for re-freezing/feeding. If you have any doubts, please contact us to discuss the condition of your consignment on receipt. We cannot accept claims for refund or replacement if the contents have not been inspected or if a delivery has been refused without our prior agreement.